1. What makes ITM Haus different from a standard hotel in Rozvadov?

We’re an apartment-style property, so you get much more space and privacy than in a typical hotel room. Each unit is a self‑contained apartment with a fully equipped kitchen, a private bathroom, and a seating area. Some of our larger apartments even have a separate living room. It’s the perfect choice if you want the freedom to cook your own meals, spread out, and truly relax – especially for longer stays.

2. Where exactly are you located, and how close are you to the King’s Resort casino?

We’re right in Rozvadov, and our location is one of the things our guests love most. The King’s Resort casino is just a 2–3 minute walk from our door. You can be at the tables in no time, but the best part is that we’re far enough away that you won’t hear any of the casino noise once you’re back in your apartment. It’s the perfect balance of convenience and peace. If you’re here for the poker or simply curious to see what the famous European poker destination looks like, you couldn’t pick a better base.

3. I’m arriving by car. Is there parking, and is it free?

Yes – free private parking is available on site. You don’t need to reserve a spot in advance, and you can leave your car with us for the entire duration of your stay without worrying about extra charges or finding a space on the street.

4. Can I cook my own meals? What’s in the kitchen?

Absolutely! All our apartments come with a fully equipped kitchen that includes a stovetop, a refrigerator, a microwave or electric kettle, kitchenware, and all the basic utensils. Larger apartments even have a washing machine and a separate dining area. Whether you want to prepare a quick breakfast before heading out or cook a full dinner with local ingredients, you’ll have everything you need.

5. Is the property quiet? I’m a light sleeper.

We’ve designed ITM Haus to be a peaceful retreat. The building is located away from the main road and the casino nightlife, so you won’t hear any street noise. Many of our guests specifically mention how quiet and restful their stay was. We also maintain strict no‑party and no‑smoking policies throughout the property to ensure a calm atmosphere for everyone.

6. Can I bring my dog or cat to stay with me?

Unfortunately, we do not allow pets anywhere on the property. This policy helps us maintain our high standards of cleanliness for all guests, especially those with allergies. Licensed service animals, however, are always welcome.

7. What are your check in and check out times? Can I arrive late?

Our standard check‑in is from 2:00 PM to 6:00 PM, and check‑out is by 12:00 PM (noon). If you’re planning to arrive after 6:00 PM, please let us know in advance—we’re very accommodating and will make sure someone is available to welcome you or arrange a smooth self‑check‑in process.

8. Do you serve breakfast? Are there restaurants nearby?

We don’t have an on‑site restaurant, but every apartment has a kitchen so you can prepare your own breakfast. That said, you’ll find several excellent restaurants, pizzerias, and cafés within a 2–5 minute walk from us.

9. Is ITM Haus good for families travelling with children?

Yes, we are a family‑friendly property. We welcome children of any age, and our larger apartments are especially comfortable for families. We don’t charge extra for children and don’t have any maximum age restrictions. The garden and terrace are also lovely places for kids to stretch their legs while parents relax.

10. I have a late flight. Can I leave my bags after check out?

Yes, absolutely. We offer luggage storage free of charge. You can leave your bags with us, explore Rozvadov or the surrounding area, and come back to pick them up whenever it’s convenient for you—even if your flight isn’t until late in the evening.

11. What’s the cancellation policy? I don’t want any surprises.

Our cancellation policy depends on the specific rate you book, but in most cases, you can cancel free of charge up to 14 days before arrival. For the most accurate information, we always recommend checking the cancellation terms for the exact room type and dates you’re interested in. If you have any doubts, just reach out to us directly – we’ll walk you through every option.

12. I’ve seen the high 9+ score online – what do guests love most about staying here?

We’re incredibly proud of our 9+ guest rating. Based on hundreds of real reviews, what our guests value most is the amazing value for money, the spotless cleanliness, the large, modern apartments, and the unbeatable location just steps from the casino but still peaceful. And of course, many mention how welcoming and helpful our team is—we genuinely care about making your stay special. Come see for yourself why so many travellers call ITM Haus their home in Rozvadov.

FAQ